Terms & Conditions

Please read the following terms and conditions carefully. They deal with your rights and obligations to us and ours to you. Please ensure that you are aware of the conditions relevant to
your booking.

Contract
No contract shall exist until The Travel House has received the required payment plus insurance premium (if purchased through us) and has signified its acceptance. Once the contract is made we are responsible to you to provide the holiday that you have booked and you are responsible to us to pay for it.

Payment Details
Credit card payments will incur a 2 % credit card charge.
Please note: Your holiday may be cancelled if you fail to make payment on time. The appropriate cancellation charges will then apply.
All cheques should be made payable to The Travel House.

Cancellation
Cancellations must be advised in writing by the lead name on the booking. Our cancellation charges are as follows:

More than 21 days prior to departure - 70% of the holiday cost
21 - 8 days prior to departure - 90% of the holiday cost
Within 7 days of departure - 100% of the holiday cost

These charges are a percentage of the total cost of your holiday, not including your insurance premium.

Please note exceptions may apply. You will be advised of these at time of booking.

Amendments
Once your booking has been confirmed any changes you wish to make to your holiday will be subject to an amendment fee. These vary dependent on individual circumstances. A consultant will be happy to advise you at the time of your request.

Documents
We will send you a confirmation invoice once you have made your booking. Please check all details and advise us immediately of any discrepancies. This invoice will detail any outstanding balance and its due date. Please ensure that you pay your balance by the date indicated as no further reminder will be sent to you.

Please note your confirmation includes important travel and airline information including any booking references so please be sure to take them when you travel.

You will be advised of any amendments to your travel details after your confirmation has been issued.

Flight Details
Your invoice will show the latest planned flight times that are available to us at that time. We recommend you re-confirm your flight time with the airline prior to travel. Please note your individual baggage allowance will be shown on your confirmation.

Travel Insurance
If you have declined to take our recommended travel insurance you will need to complete an insurance disclaimer form. We strongly advise you to take out adequate travel insurance.

Foreign Office Advice
The Foreign and Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on BBC2 (Ceefax) or on the internet at www.fco.gov.uk. Alternatively you can contact ABTA Information Department on 0901 201 5050 (calls charges at 50p/minute). It is our company policy to follow FCO advice pertaining to your destination.

Complaints
If you have a problem when you are on holiday, you must report this immediately to the hotel manager who will do their best to resolve the problem to your satisfaction. On return to the UK, if you wish to pursue your complaint you must write to our Head Office at The Travel House, Ground Floor, Mariner Street, Swansea, SA1 5BA, within 28 days of your return. Please give full written details of your complaint and quote your booking reference number on all correspondence.

General
It is the passenger's responsibility to be in possession of a valid 10-year passport, with at least 6 months validity beyond return date. If you do not hold a British passport please note that a Visa may be required.

Conditions
When you travel by air or by water the transport company's 'Conditions of Carriage' will apply to your journey. Please ask a member of staff for further details.

The Travel House are Atol protected. Atol protects all flight inclusive holidays sold in the UK