National Customer Service Week T&Cs

Travel House
Win £250 Travel House gift card. This Contest is promoted by The Original Travel House Limited trading as Travel House (TH) registered number 04281897 - registered address - Gilbridge House, Keel 
Square, Sunderland, Tyne And Wear, England, SR1 3HA

NO PURCHASE IS NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT INCREASE THE  CHANCES OF WINNING. 

• Eligibility: The Contest is open only to those who sign up via the online QR code set out in the how to enter section below and are aged 18 or above at the time of entry. The Contest is only open to legal residents of the United Kingdom and is void where prohibited by law. Employees of TH their respective affiliates, subsidiaries, advertising and promotion agencies, suppliers and their immediate family members and/or those living in the same household of each are not eligible to participate in the Contest.
• Agreement to Rules: By participating, you agree to be fully unconditionally bound by these Rules, and you represent and warrant that you meet the eligibility requirements set forth herein. In addition, you agree to accept the decisions of TH, as final and binding as it relates to the content. The Contest is subject to all applicable laws and regulations of England and Wales.
• Contest Period: Entries will be accepted online starting on 5th October 2026 at 08:00am and ending 10th October 2026 at 23:59pm. All online entries must be received by 23:59pm. 
• How to Enter:
  The Contest must be entered by submitting an entry using the online Smartsheet form link via the QR code - https://app.smartsheet.com/b/form/01a0869dca187c4fa5556d50cd413d81 The entry must fulfil all Contest requirements by providing your first name, surname, your closest branch, email address. You acknowledge that your contact details will be shared securely with Hays Travel Limited for the sole purpose of contacting the winner and arranging prize fulfilment. Your data will not be used by the parent company for marketing purposes. When filling the Smartsheet form link the Contest has the option to opt in to receiving marketing from TH, if the Contest choose to opt in, their details will be retained by TH for marketing purposes. The entry must fulfil all Contest requirements, as specified above, to be eligible to win the prize. Internet access is required to enter the prize draw. Entries that are not complete or do not adhere to the rules or specifications may be disqualified at the sole discretion of TH. You may enter only once, and you must fill in the information requested. You may not enter more times than indicated by using multiple email addresses, identities or devices in an attempt to circumvent the rules. If you use fraudulent methods or otherwise attempt to circumvent the rules your submission may be removed from eligibility at the sole discretion of TH.
• Prizes: One Winner will receive 1x £250 Travel House gift card. TH acts as the agent for the holiday provider with whom the Winner may book with and will have a contract with the holiday provider’s where their standard terms and conditions apply.
  TH does not accept liability if the winner loses the gift card or fails to redeem in accordance with the TH terms and conditions of the gift card. The gift card will be valid for 12 months after collection. No cash refund, credit refund or alternative prize will be provided if the Winner chooses not to accept the voucher. Specifics of the prize shall be solely determined by TH. No substitution of prize or transfer/assignment of prize to others or request for the cash equivalent by winners is permitted. Acceptance of prize constitutes permission for TH to use winner's name, likeness, and entry for purposes of advertising and trade without further compensation, unless prohibited by law.
• Odds: The odds of winning depend on the number of eligible entries received.
• Winner selection and notification: The Winner of the Contest will be selected in a random drawing under the supervision of TH. The Winner will be Notified via the email they entered the Contest with, within 3 days of the closing date, following the Winners selection. The Winner will be notified by an 
  email from regional.marketing@hays-travel.co.uk who are a representative from our parent company Hays Travel Limited, acting strictly as the administrator on behalf of the Promoter with the words ‘You have won’ and information on how to redeem the prize. Once the Winner has been drawn and contacted TH will let the public know of this be publishing on social media TH shall have no liability for a winner's failure to receive notices due to winners' spam, junk e-mail, missed notification or other security settings or for winners' provision of incorrect or otherwise non-functioning contact information. If the selected Winner cannot be contacted, is ineligible or fails to claim the prize within 7 days from the time the Winner has been notified then another Winner will be drawn taking their place. The receipt by winner of the prize offered in this Contest is conditioned upon compliance with any and all England and Wales laws and regulations. Any violation of these official rules by any winner (at TH’s sole discretion) will result in such winner's disqualification as winner of the contest and all privileges as winner will be immediately terminated.
• Rights Granted by you: By entering this content you understand that TH anyone acting on behalf of TH, or its respective licensees, successors and assigns will have the right, where permitted by law, without any further notice, review or consent to print, publish, broadcast, distribute, and use, worldwide in any media now known or hereafter in perpetuity and throughout the World, your entry, including, without limitation, the entry and winner's name, portrait, picture, voice, likeness, image or statements about the Contest, and biographical information as news, publicity or information and for trade, advertising, public relations and promotional purposes without any further compensation.
• Terms: TH reserves the right, in its sole discretion to cancel, terminate, modify or suspend the contest should (in its sole discretion) a virus, bugs, non-authorised human intervention, fraud or other causes beyond its control corrupt or affect the administration, security, fairness or proper conduct of the Contest. TH reserves the right at its sole discretion to disqualify any individual who tampers or attempts to tamper with the entry process or the operation of the Contest or website or violates these Terms & Conditions. TH has the right, in its sole discretion, to maintain the integrity of the Contest, to void votes for any reason, including, but not limited to; multiple entries from the same user from different IP addresses; multiple entries from the same computer in excess of that allowed by Contest rules; or the use of bots, macros or scripts or other technical means for entering. Any attempt by an entrant to deliberately damage any web site or undermine the legitimate operation of the Contest may be a violation of criminal and civil laws and should such an attempt be made; Travel House reserves the right to seek damages from any such person to the fullest extent permitted 
  by law. This competition is in no way sponsored, endorsed or administered by, or associated with Meta. Meta accepts no liability for this competition.
• Limitation of Liability: By entering you agree to release and hold harmless TH and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers and directors from any liability, illness, loss, litigation, claim or damage that may occur, directly or indirectly, whether caused by negligence or not, from (i) such entrant's participation in the Contest and/or his/her acceptance, possession, use, or misuse of any prize or any portion thereof, (ii) technical failures of any kind, including but not limited to the malfunctioning of any computer, cable, network, hardware or software; (iii) the unavailability or inaccessibility of any transmissions or telephone or Internet service; (iv) unauthorized human intervention in any part of the entry process or the Promotion; (v) electronic or human error which may occur in the administration of the Promotion or the processing of entries. Nothing in this condition shall limit or exclude liability for death or personal injury as a result of TH`s negligence or for any fraud or fraudulent misrepresentations committed by TH.
• Disputes: this contest is governed by the laws of England and Wales without respect to conflict of law doctrines. As a condition of participating in this Contest, participant agrees that any and all disputes which cannot be resolved between the parties, and causes of action arising out of or connected with this Contest, shall be resolved individually, without resort to any form of class action, exclusively before a court located in the England and Wales having jurisdiction. Further, in any such dispute, under no circumstances will participant be permitted to obtain awards for, and hereby waives all rights to claim punitive, incidental, or consequential damages, including reasonable legal fees, other than participant's actual out-of-pocket expenses (i.e. costs associated with entering this Contest), and participant further waives all rights to have damages multiplied or increased.
• Privacy Policy: Information submitted with an entry is subject to the Privacy Policy stated on the TH Website. To read the Privacy Policy, click here - https://www.travelhouse.co.uk/privacy-policy/
• Winners List: To obtain a copy of the winner's surname and country or a copy of these Official Rules, mail your request along with a stamped, self-addressed envelope to: Hays Travel Limited, Gilbridge House, Keel Square, Sunderland, SR1 3HA. The Winner may object to any or all of their surname and country being made available, however, the TH must still provide the information to the Advertising Standards Authority on request.
• If any of these terms and conditions is held to be invalid or unenforceable, the remainder of these terms and conditions shall remain valid and enforceable